About | Veta Virtual

Our Competitive Edge

Genuine human connection at scale with real people supported by technology

Your clients feel heard accross every interaction because our trained team adopts your unique brand voice. Using powerful data insights like sentiment analysis, we resolve issues fast and turn every customer touchpoint into trust that improves retention and referrals for your business.

Impact-first approach that ties every action to your goals

We begin by digging deep to understand your business goals, the why of it all, so that everything we do for you is creating the impact and outcome that you expect. We do not blindly follow a checklist, we work with you to create actions and workflows that creates measurable success for you.

People-first ethos where technology lifts people up not replaces them

Every interaction is handled by a real person supported by smart tools so that your customers feel empathy and clarity from the first hello. Whether it be a high stakes legal discussion or an everyday business inquiry, your interactions benefit from having the human judgement and warmth that will keep customers coming back.

Andy Fang

CEO & CO-FOUNDER

Andy Fang is the Founder and CEO of Veta Virtual. Under his leadership, Veta has supported over 250 clients and driven more than $100 million in client revenue while delivering personalized customer experiences and operational excellence. Previously a Strategy and Operations consultant at Deloitte, Andy brings a practical, data driven approach and genuine care for people to every engagement. Originally from Calgary, Alberta, Andy now divides his time between the US & Canada, in search of the perfect snowboarding spots.

Kyle Bassett

COO & CO-FOUNDER

Kyle is a people-first operator who blends a background in telecom and tech with a personal mission to create positive impact in everything he does. His ikigai is simple: life is too short to do things you hate, a mantra he applies to help serve our clients as well as their customers. As COO, Kyle is focused on delivering transformational products & services that spare our clients from doing the things they hate while also ensuring customer interactions are meaningful so that customers keep coming back instead of dreading their next call.

We find outcome focused people with real assessments and local market know how so every hire moves the needle. We act as employer of record and run payroll compliance and training so you grow faster with no admin burden.

End the hiring grind. Add a top teammate fast.