Updated January 19, 2021
VETA VIRTUAL INC.
These terms of use ("Terms") are a binding contract between you and Veta Virtual Inc., and our other affiliates and subsidiaries (collectively, "Veta Virtual," "us," "we," or "our"). These Terms, together with our Privacy Notice, govern your use of (i) our Receptionist or Chat Services (ii) vetavirtual.com and other websites we own or operate (altogether, the "Site"), (iii) live chat, visitor tracking, mobile applications, customer portals and dashboards and other software we offer (collectively, the "Software"), as well as (iv) our digital properties, applications, social network and other channels hosted on third party websites or platforms (together, with the Site and Software, the "Services"). Any terms we use in these Terms of Use without defining them have the definitions given to them in the Privacy Notice. Please note that additional, separate terms may apply to our Services, including but not limited to our Data Processing Agreement, each of which will be considered to form part of these Terms. These Terms shall substitute for and replace all prior Terms of Use or Terms and Conditions that may have governed your use of Veta Virtual's Services.
THESE TERMS INCLUDE A CLASS ACTION WAIVER AND AN ARBITRATION PROVISION THAT GOVERNS ANY DISPUTES BETWEEN YOU AND VETA VIRTUAL.
By visiting the Site or using our other Services, you agree to be unconditionally bound by these Terms. If you are using or accessing the Services on behalf of a company or other entity ("Entity"), you represent, agree, and warrant that you are authorized to act on behalf of the Entity and to bind such Entity to these Terms. You accept the Terms by clicking to accept or agree to the Terms where this option is made available to you over the phone or chat or in any agreement, electronic form, or the user interface for any Service we offer, or by actually visiting the Site or using another Service. ACCEPTANCE OF THESE TERMS IS REQUIRED FOR USE OF VETA VIRTUAL'S SERVICES AND ANY USE OF VETA VIRTUAL'S SERVICES SHALL CONSTITUTE ACCEPTANCE OF THESE TERMS. You must be of legal age and capacity to form a binding contract in order to accept the Terms. These Terms will remain in effect while you use our Services. If you do not agree with any of these Terms, do not access the Site or use our other Services. You acknowledge and agree that we may make changes to the Services or these Terms at any time and that you will be bound by such changes if you continue to use our Services. If you have any questions about these Terms or the Services, please contact us at support@vetavirtual.com.
This section governing subscriptions applies only to those users that sign up for a paid subscription plan or another paid Service, a free trial of a paid Service, Experience Veta Virtual, or a promotional offering (in each case as a "Customer"). To become a Customer, you must first register with us, submit a trial form, and select an available Service. Some Services may not be available to all Customers. We will explain which Services are available to you during the sign-up process.
If you sign up as a Customer, you agree to pay us the applicable fees and taxes described below and to use the Services only as permitted by these Terms of Use. We reserve the right to change our subscription plans and other Services offered to Customers or adjust pricing for our Services or any components thereof in any manner and at any time. We will give you at least 30 days' notice prior to any price change or change to your subscription plan.
Receptionist Fees. We charge Customers two types of fees for Receptionist Services by phone, which are calculated on a monthly basis. First, we charge a fixed fee based on the package of Services you purchase, and such fixed fee is due in advance, on or before the first day of each monthly billing period. Second, we charge a variable overage fee if your usage exceeds the base usage units included with your subscription, and such variable overage fee is due in arrears on or around the first business day following each monthly billing period.
Receptionist Minutes. We measure Customer usage of our Receptionist Services using the concept of Total Handling Time. Total Handling Time is calculated by adding up total call time with after call work time (where we input call notes and send them to you) As an example, if a call is ten seconds long, and it took our receptionist 20 seconds to input the call notes, it will be billed as 30 seconds (or half of a Receptionist Minute).
For inbound calls, call time is calculated starting from the time the Receptionist receives the call and ending when a Receptionist transfers the call through to someone, or to voicemail, or otherwise disconnects because the call is over. We include hold time and exclude talk time once a call is transferred to you or your voicemail box.
For outbound calls, call time is calculated by counting the time our Outbound Call Specialist is on the call, as well as the time they spend sending a follow-up email to notify you of the outcome of the call.
Billing and Payment. By signing up as a Customer, you acknowledge and agree to the billing and payment provisions described herein. You are responsible for paying the fees associated with the Services you have selected as described above, as well as any and all applicable sales and use taxes for the purchase of your subscription based on the address that you provide when you register as a Customer. Your initial billing period may be less than a full month, in which case, your fees for that initial billing period will be prorated accordingly. All fees are quoted in United States dollars or Canadian Dollars.
You must maintain a valid payment method on file with us. You agree that we may charge your credit or debit card, or withdraw amounts from your designated account at your depository institution, or charge any other payment method that you have on file with the fees due hereunder, any sales and use taxes and any late fees or interest (as described below). You represent and warrant that the payment information you provide to us is correct and accurate and you are using a form of payment that you are legally authorized to use for this purpose. You agree that you are solely liable for any payment or credit card fraud, abuse or unauthorized use by you or others. Except for downgrades and cancellations by you in the manner permitted herein, payments are nonrefundable, and there are no refunds or credits for partially used periods.
If you do not pay on time or if we cannot charge the payment method you have on file for any reason, we reserve the right to either suspend or terminate your access to the Services. In addition, if any payment is not received within 30 days after the due date, then we may charge a late fee of $10 and we may assess interest at the rate of 1.5% of the outstanding balance per month (18% per year), or the maximum rate permitted by law, whichever is lower, from 30 days after the due date until the date paid. If your unpaid fees are referred to an attorney or collections agency, you shall pay all reasonable attorney's fees or collections agency fees.
You may contact us to upgrade, downgrade or cancel the Services you have selected by contacting Veta Virtual at support@vetavirtual.com. Your upgrade or downgrade is effective immediately and applies to the entire monthly billing period during which you contacted us. If you contact us to cancel during a free trial or an introductory period during which we give you a money back guarantee, your cancellation is effective immediately. Otherwise, your cancellation is effective at the end of the then-current monthly billing period.
Duration and Termination. As a Customer, the duration of your contract with Veta Virtual is 30 days. Veta Virtual may in its sole discretion change the contract's terms or cancel the contract by giving 30 days' notice in writing or as otherwise provided in these Terms. You may cancel the contract with 30 days' notice by contacting Veta Virtual at support@vetavirtual.com. If your contract with Veta Virtual is not changed or canceled as provided herein, it will renew automatically each 30 days. You acknowledge that Veta Virtual's obligations to you under the contract begin a new with each renewal, and that Veta Virtual owes you no obligations beyond each successive 30-day contract period.
We may terminate your contract immediately upon giving notice to you if: (i) we suspect that a request from you or your client, customer or caller interacting with us by telephone, text, live chat, or other Software features (in each case, a "Caller") constitutes or otherwise relates to fraudulent or otherwise illegal activity or to a sexual or otherwise potentially illicit encounter, (ii) you or your Callers are abusive, disrespectful, or otherwise inappropriate to our personnel, or (iii) you breach any of these Terms. In addition, we may terminate your subscription for any other reason or for no reason by giving you 30 days' notice. If you cancel your subscription or otherwise terminate your agreement with Veta Virtual, we will retain any fees you paid to us under these Terms unless otherwise set forth in our Refund Policy or herein. If we terminate your subscription and determine you are owed a refund for paid but unused fees, we will refund a prorated amount based on your subscription fee at the time of termination and the number of days remaining in the billing cycle by issuing a credit to your credit card.
Service Access. Veta Virtual will use commercially reasonable efforts to maintain availability of the Services during your subscribed-to Service times. You agree and understand that there will be times when the Services will not be available, such as scheduled maintenance times; outages; emergency maintenance; unavailability caused by software, hardware, other Customers or Callers; and causes beyond our reasonable control. Veta Virtual will make commercially reasonable efforts to notify you of planned downtime and unavailability of the Services. Veta Virtual is not liable for any delays, interruptions, or other transmission errors resulting from any lack of Service, whether or not the cause is mentioned in this paragraph, or any lack of Service caused by your device or your internet or wireless service provider.
Telephone Numbers. When you sign up as a Customer, at your option, we will host your established telephone number or assign you a forwarding telephone number. We will allow you to port-away the telephone number associated with your account if you terminate your subscription provided your account is in good standing and (i) we were hosting your established telephone number or (ii) the forwarding telephone number was assigned to you more than twenty-one days prior to the port-away date. Veta Virtual reserves the right to release or reassign any telephone numbers not ported back within one months after termination of the applicable subscription.
Veta Virtual may use your contact information to communicate with you about your use of our Services. For example, we may send you service announcements or administrative communications by email, phone, text, mail or other means. You understand that you receive these communications as part of your use of the Services, and you will not be able to opt out from receiving these service announcements and administrative messages.
Marketing Communications. We may send you marketing communications by email, mail or other means in compliance with applicable law. As part of our policy to provide you total privacy, we provide you the option of opting out from receiving marketing communications from Veta Virtual.
Unless otherwise expressly indicated, the information contained on this Site and in our other Services, including but not limited to all images, illustrations, designs, photographs, video clips, text, graphics, icons, designs, software code, written information and screens appearing in the Services, and other materials, as well as names, logos, taglines, trade dress, and other trademarks, on the Site or in our other Services, are copyrights, trademarks, trade dress or other intellectual property (collectively, the "Contents") owned, controlled, or licensed by Veta Virtual or its affiliates, or are the property of their respective owners. The Contents are protected by Canada and foreign copyright, trademark, trade dress, or other proprietary right laws and international conventions. No license to or regarding any of the Contents is granted in connection with your use of the Services. Only a duly authorized officer of Veta Virtual may grant permission or a license to use any of our Contents; any attempted grant or similar promise by anyone other than a duly authorized officer of Veta Virtual is invalid.
Copyright. You do not have permission to copy, reproduce, make derivative works from, distribute, republish, download, display, perform, post electronically or mechanically, transmit, record, or mirror any of the Contents without the prior written permission of Veta Virtual. You may only display, download, or print the Contents for the purpose of using the Services as an internal or personal business resource.
Trademarks. The following is a non-exhaustive list of Veta Virtual's registered and/or common law trademarks and service marks: VETA VIRTUAL (word mark); Veta Virtual Logo (in various stylizations); Veta Virtual Service Pyramid; Incent, Inspire, and Empower; Veta Virtual Spelling Alphabet; Veta Virtual Graphic; and all logos, trademarks, service marks, product names and trade names associated with Veta Virtual. Veta Virtual's trademarks, including names, logos, taglines, trade dress, and other trademarks, may not be copied, imitated, or used, whether in whole, partial or modified form, without the prior written permission of Veta Virtual. You may not use any meta tags or any other hidden text utilizing a Veta Virtual name, trademark, or product name without Veta Virtual's prior written permission. Third party trademarks and service marks used in our Services are the property of their respective owners, and we use them with their consent. Veta Virtual and the other licensors of the marks in our Services reserve all rights with respect to all Contents and all intellectual property.
Feedback. You may from time-to-time provide us materials, communications, suggestions, comments, improvements, ideas or other feedback related to the Site or our Services ("Feedback"). You hereby additionally grant to us all rights, titles and interests in and to any Feedback. In the event this grant is not sufficient for us to fully realize and use the Feedback, you grant us a royalty-free, worldwide, transferable, sub-licensable, irrevocable, perpetual license to use and incorporate into the Site or our Services any of the Feedback. By providing Feedback, you are representing that the Feedback is not subject to any intellectual property claim by a third party or any license terms which would require products or services derived from that Feedback to be licensed to or from, or shared with, any third party.
As a user of the Site or as a Customer subscribing our Services, you have a revocable, non-transferable, non-exclusive license to access the Site, and, if you are a Customer, use the Software. You agree not to rent, retransmit, disclose, publish, sell, assign, lease, sublicense, market or transfer the Services or any portion thereof (including the Content) or use it in any manner not expressly authorized by these Terms. You further agree not to copy, reverse engineer, translate, port, modify or make derivative works of any portion of the Services. Tampering with the Services, conducting fraudulent activities on the Services and all other illegal activities are prohibited and may subject a user to legal action and/or termination of your access to the Site and/or our other Services.
By using the Services and their features, you represent and warrant that (i) any information you submit to us is truthful and accurate; (ii) you will maintain the accuracy of that information; (iii) you will not do anything that might jeopardize the security of your account; and (iv) you will notify us immediately of any unauthorized access to or use of your user name or password or any other breach of security. Any information that you provide to us will also be subject to our Privacy Notice.
Restrictions to Your Use of the Services. Using the Services does not authorize you to use any Contents in any manner other than specifically authorized by these Terms. You may not use our Contents for any purpose not expressly stated in these Terms, including in any way that might confuse or that disparages us. The permissions described herein will terminate automatically if you breach any of these Terms.
If you have any questions about these Terms of Use, please contact us at:
Veta Virtual Inc.
197 Yonge Street
Toronto, ON M5B 1M4
Canada
Email: support@vetavirtual.com
For our complete Terms and Conditions, please visit our Terms and Conditions page.
